The first call deserves more than a stopwatch.
Audiri answers your phone, day or night. It holds the line the way a director would — takes the first call, captures what matters, and pages you the moment the family hangs up.
Built for the calls
that matter most.
Most after-hours numbers go to voicemail, or a call-center script that treats a death like a delivery. Audiri holds the line the way a director would — calm, unhurried, fluent in the moment — and notifies your on-call director the second the family hangs up.
Hold the line the way a director would.
A family reporting a death gets a different cadence than a vendor checking on paperwork or a caller asking about a service time. Audiri recognises what kind of call this is straight away, and answers it the way that call deserves.
The decedent's name, where they are now, the caller's name and relationship, and a number to call back. Captured the same way every time, and waiting in your dashboard before you pick up the phone.
The moment the call ends, the director on call gets a push and an SMS with a short summary and the callback number. No voicemail box to check at seven in the morning, no message lost overnight.
Audiri remembers what has already been said. The family never has to repeat themselves, and the conversation never resets back to the beginning.
Quiet care, at any hour.
Without growing your team.
Give every family a dignified first conversation, even at three in the morning. When a human is needed, you'll know — and you'll have the full context before you dial back.
Always answering
Picks up on the first ring, 24/7 or on the hours you set. Holidays included, no exceptions.
Deathcare-fluent
Knows a first call from a vendor call from a pricing question, uses the language of the profession, and never rushes a grieving family.
Tailored to your home
Your services, your hours, your price list, your on-call rotation, and a persona with the name and greeting you choose.
More than the first call.
Reads from your records. Writes back when you're ready.
Audiri looks up a service time or a family contact from your CRM in the moment, and keeps its own clean record of every call it takes. It reads from Osiris today, with FrontRunner, Passare, and SRS built into the same adapter for what comes next. For cemeteries, it can text a visitor a walk-to-grave link straight from Chronicle.
Built for the weight of what you do.
A receptionist who takes a first call needs the same restraint, the same disclosures, and the same paper trail you would expect of any member of staff.
Human-in-the-loop on every call.
A director can read the transcript and summary of every call. Audiri assists the home; it never acts alone.
Hot-swap to a person, any moment.
One word from the caller, or one tap from your staff, hands the call to a human director. No re-introductions, no starting over.
FTC Funeral Rule, handled.
Pricing questions are answered from your General Price List and logged with a timestamp. Every inquiry on the record, for the audit trail.
HIPAA-grade, included.
Encrypted in transit and at rest, with per-tenant isolation. Standard with every plan, not a $750 add-on.
Flat monthly pricing.
No call-length penalties.
The old answering service bills any call over three minutes as two. In deathcare, the calls that matter are the long ones. Audiri is one flat monthly price — every call, however long the family needs.
- 200 calls included
- Overage $1.50 / call
- One location
- 24/7 or custom hours
- Portal access for two directors
- Unlimited transcripts
- 700 calls included
- Overage $1.00 / call
- Up to three locations
- Custom hours and daytime overflow
- Portal access for full staff
- Priority hot-swap line
- 1,800 calls included
- Overage $0.50 / call
- Unlimited locations
- Multi-brand routing
- SSO and audit log
- Named onboarding director
Over 3,500 cases a year? Enterprise pricing is bespoke. A BAA is available with every plan.
Things directors ask, first.
It says so, plainly, then takes a message with the family's name and number and pages the on-call director. It does not guess, and it never improvises around pricing, paperwork, or arrangements.
Yes — by default it says so right up front: the greeting is “this is Vivian, their virtual assistant.” Asked directly, it confirms plainly that it's the home's AI assistant and offers to take a message; it never pretends to be a person. You can soften or reword that disclosure per home, but it stays on by default.
Yes. After-hours only, weekends only, 24/7, or daytime overflow when your own line is already busy. Your rules, configured per home.
Audiri sits in front of your main line as a SIP forward, or alongside it as a dedicated after-hours number. It reads from Osiris today, with FrontRunner, Passare, and SRS built into the same adapter for what comes next.
Yes. HIPAA-grade encryption, per-tenant isolation, and a retention-and-deletion policy you control. Anything a caller hears that's public-facing comes only from material you have approved.
For the families who call after hours.
Tell us about your home. A director will be in touch — not a sales sequence.